General terms and conditions of sale
Preamble
These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern the contractual relationship between Alex VTC Prestige 83, whose registered office is located at 90T 1ère Impasse Chemin de Saint Clair 83870 SIGNES, registered with the Trade and Companies Register under number 923 838 270 RCS Toulon, (hereinafter referred to as "the Company") and any natural or legal person using the transport services provided by the Company (hereinafter referred to as "the Client").
Placing an order or booking a service implies full and unreserved acceptance of these Terms and Conditions.
Article 1 – Purpose
The purpose of these General Terms and Conditions is to define the terms and conditions under which the Company provides the Client with chauffeur-driven private hire transport services.
Article 2 – Definitions of services 1- Services offered:
The company offers private hire vehicle (PHV) passenger transport services, including:
- On-demand transport by reservation.
- Airport transfer.
- Any other transport service agreed upon between the parties.
2- Booking procedures:
The Client can book a service via [website, mobile application, telephone, etc.]. The booking will be confirmed by the Company by email or any other agreed means of communication.
Article 3 – Booking and confirmation 1- Booking procedure:
The Client is required to provide accurate and complete information when booking (pick-up location, destination, times, number of passengers, etc.). Any error or omission may result in the cancellation of the booking.
2- Booking confirmation:
The reservation is considered firm and final upon receipt of a confirmation email from the Company.
3- Modification or cancellation by the client:
Any request for modification or cancellation must be made under the conditions defined in Article 6.
Article 4 – Prices and payment terms 1- Prices:
The applicable rates are those in effect at the time of booking and are detailed on [the website/application/mobile]. Unless otherwise stated, they include all applicable taxes and charges.
2- Payment methods:
Payment can be made by credit card, bank transfer, cash (where applicable, depending on local regulations), etc. Full payment is due at the time of booking or according to the terms agreed upon by the parties.
3- Revision of tariffs:
The Company reserves the right to modify its rates at any time. However, the applicable rates are those communicated to the Client at the time of booking.
Article 5 – Deadlines for execution
The Company undertakes to respect the times indicated at the time of booking. However, delays may occur for reasons beyond its control (traffic, weather conditions, etc.). In this case, the Company will inform the Client as soon as possible.
Article 6 – Cancellation and Amendments 1- Cancellation by the customer:
All cancellations must be communicated in writing (email, telephone, etc.).
- In case of cancellation more than 24 hours before the date of the service, no fee will be charged.
- In case of cancellation with less notice,
Cancellation between midnight and 4 a.m.: 50% cancellation fees may apply
Cancellation < 4h: 70% cancellation fees may apply.
2- Modification of the service:
Any changes (times, pick-up location, etc.) must be validated by the Company and may result in a price revision.
3- Cancellation by the Company:
In the event of unforeseen circumstances or for safety reasons, the Company reserves the right to cancel or postpone the service. In this case, the Client will be informed as soon as possible and may request a refund or rescheduling of the service.
Article 7 – Responsibility 1- Company Responsibility:
The Company makes every effort to ensure a quality and punctual service. However, it cannot be held responsible for delays or malfunctions attributable to third parties (traffic conditions, bad weather, strikes, etc.).
2- Customer Responsibility:
The Client is required to comply with the safety conditions and instructions given by the driver. In case of non-compliance, the Company may interrupt the service without prejudice to any legal recourse.
3- Insurance:
The vehicles used by the Company are insured in accordance with applicable regulations. The Client is advised that the insurance does not cover personal belongings, which remain the Client's responsibility to protect.
Article 8 – Personal Data 1- Collection and use:
The information collected during the booking process is subject to computer processing for the purpose of managing orders and commercial relations with the Customer. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the Customer has the right to access, rectify and delete their personal data by contacting [email address or dedicated service].
2- Confidentiality:
The Company undertakes not to disclose the Client's personal data to third parties without their consent, except where legally required.
Article 9 – Intellectual Property
All content elements (texts, images, logos, etc.) appearing on the Company's website/application/mobile site are protected by intellectual property law. Any reproduction, representation, or use without the Company's prior authorization is strictly prohibited.
Article 10 – Force majeure
Neither party shall be held liable for any partial or total failure to perform its obligations if such failure is caused by a force majeure event as defined by case law.
Article 11 – Dispute Resolution 1- Mediation:
In the event of a dispute, the Client is invited to contact the Company in order to find an amicable solution.
The Company may resort to a consumer mediator with a view to the amicable resolution of the dispute.
2- Applicable law and competent jurisdiction:
These Terms and Conditions are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, the French courts shall have exclusive jurisdiction.
Article 12 – Final Provisions 1- Modification of the General Terms and Conditions:
The Company reserves the right to modify these Terms and Conditions at any time. The applicable Terms and Conditions are those in effect on the date of booking.
2- Acceptance of the Terms and Conditions:
The validation of the reservation by the Client constitutes unreserved acceptance of these Terms and Conditions.